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Section 01 |
The Conversation Stack
The Conversation Stack
Layer Details
Stakeholders interact through their preferred channel. The normalization layer converts all inputs to a common conversation format.
Before intent processing, the system determines who is speaking. Resolution methods cascade by channel
The system determines what the stakeholder needs. This is not a keyword matcher—it's a domain-tuned language model that understands security context.
Stakeholders interact through their preferred channel. The normalization layer converts all inputs to a common conversation format.
Every action the system takes passes through policy evaluation.
Every conversation generates an immutable audit record
Section 02 |
Conversation Design
How Agents Handle Real Interactions
Conversation examples showing how agents handle successful paths, ambiguity, authentication challenges, and edge cases.
Section 03 |
Failure Modes and Guardrails
What Happens When Things Go Wrong
Conversation AI in security operations must fail gracefully. Here's how the Communication Interface handles system failures, adversarial inputs, and edge cases.
Section 04 |
Operational Scenarios
Communication in Action
End-to-end scenarios showing how the Communication Interface coordinates across channels, stakeholders, and systems.
Section 05 |
Industry Requirements
Built for Environments With Specific Communication Mandates
Each industry has communication requirements shaped by regulation, liability, and operational necessity. The Communication Interface is configured, not customized, for each environment.
Regulatory context: ABA Model Rule 1.6 requires lawyers to "make reasonable efforts to prevent the inadvertent or unauthorized disclosure of, or unauthorized access to, information relating to the representation of a client." This duty extends to physical security.
Communication requirements addressed:
Regulatory context: HIPAA permits facility directories but requires patient consent. Workplace violence affects 75% of healthcare assaults. The Joint Commission requires documented emergency procedures.
Communication requirements addressed:
Regulatory context: NERC CIP-006-6 mandates continuous escorted access for visitors within Physical Security Perimeters, alerts to security personnel within 15 minutes of unauthorized access, and 90-day log retention.
Communication requirements addressed:
Regulatory context: TSA TWIC requirements, multi-agency coordination (CBP, Coast Guard, local LE), and high-volume international operations with language barriers.
Communication requirements addressed:
Section 06 |
Integration
Connects to Everything in Your Security Stack
The Communication Interface works through the Integration Fabric. Every system that touches security or workplace operations can participate in conversation flows.
Section 07 |
Deployment
From Assessment to Production
Implementation follows a structured path designed for enterprise security operations.
Assessment
2-3 weeks
Document current communication flows and pain points
Map stakeholder types and interaction patterns
Identify integration requirements
Define authorization policies and escalation paths
Establish success metrics
Configuration
3-4 weeks
Deploy Integration Fabric connections
Configure agent scopes and authorization rules
Develop site-specific conversation content (safety briefings, wayfinding)
Integrate identity systems
Configure channels (kiosk, mobile, Teams, radio)
Pilot
4-6 weeks
Deploy to single site or controlled stakeholder group
Parallel operation with existing processes
Collect conversation logs and failure cases
Refine based on real usage
Train security operations staff
Production
Ongoing
Expand to additional sites/stakeholder groups
Continuous monitoring and refinement
Regular authorization policy review
Incident response procedure updates
Performance optimization
Section 08 |
Technical Specifications
Performance and Reliability
Related resources
Integration Fabric
Your cameras, access control, visitor systems, parking gates, and building management already generate the data. Mithriv's Integration Fabric connects them into a unified layer, without replacing what works.
Intelligence Engine
From connected data to autonomous action. How Mithriv's AI layer transforms integration into intelligence.
